Contact us

Before you get in touch

Most questions about the membership are answered on the site, so you may find what you need straight away:

• Prices for the Coastal, Preferred and Premier Escape packages, with the five-year totals and the upfront discounts
• The holiday calendar: every Friday-to-Friday week and its colour
• How it works, from the first payment to your first holiday
• Frequently asked questions, including missed years, gifts and high season

You can also talk to Pearl, our voice assistant, at any hour: she can explain the packages, find a Friday for your family and start your application.

What happens when you write

We reply within one working day, by email or phone, whichever you prefer. If you are ready to join, the application form is the quickest route: it takes about three minutes, and we then send you the membership agreement to read before anything is signed or paid.

We never ask for ID numbers or banking details by email or on this website. Your personal payment reference comes from us in writing once your membership is in place.